Map the business process
Goals, audiences, services, common enquiries and internal ownership are captured.
Onboarding & operations
Clearly configured. Safely managed. Continuously improved.
HubPixel is configured around your real customer journey. Every automation has clear rules, ownership and a defined path to a person.
HubPixel FlowCONTROLLED
01Connect
02Qualify
03Hand over
Automation with a clear path to human handover.
Structured onboarding
Approved knowledge base
Clear escalation rules
Measurable improvement
From preparation to daily customer service.
Implementation follows a transparent process. Your team always knows what is automated, when handover happens and which data is used.
Build business knowledge
Approved content, opening hours, product information and response rules form the knowledge base.
Connect WhatsApp officially
Meta WhatsApp Cloud API and Business App Coexistence are integrated securely.
Define dialogue boundaries
Tone, follow-up questions, mandatory details, exclusions and handover criteria are set.
Organise team handover
Ownership, priorities and concise summaries support a smooth transition.
Manage quality continuously
Real enquiries reveal where knowledge, rules and workflows can improve.
A controlled cycle, not a black box.
Configure
Business knowledge, language and operating rules are defined.
Validate
Typical conversations and edge cases are tested before release.
Improve
Operational insights are fed back into knowledge and workflows.